Delivery Terms & Conditions
Delivery and pick up services are available throughout South Eastern QLD according to our service areas map.
Bookings for the standard delivery must be made at least 2 Days in advance of booking in order to ensure sufficient processing time. Our team will organise suitable delivery and pick up times prior to your event.
All Bookings are subject to standard terms and conditions and equipment availability. For bookings within 48 hours please contact us directly to confirm availability.
Delivery Service Options:
Supersonic Hire delivers from our office in Upper Coomera as far down south as Ballina, all the way up north through to the Sunshine Coast.
Our delivery service starts at a base cost of $30 + $2 per km from our office in Upper Coomera.
Your delivery cost can be calculated by entering your address at checkout. If you would like delivery & pick up, it would be $30 + $2 per km for delivery and $30 + $2 per km for pick up
Additional services such as equipment set-up is also available.
Alternatively, equipment can be picked up from our office in Upper Coomera free of charge.
Customer Pick Up
Customer pick up time for equipment is from 9am to 11am on date of booking, please contact us if you wish to organise a pick up time outside of these hours.
Customer Drop Off
Equipment must be dropped off the day after booking BEFORE 10AM. Failing to do so will lead to a late fee for the daily hire price of each hire item.
GENERAL TERMS & CONDITIONS
When hiring from us, you will need to complete a liability form accepting responsibility for all of the equipment booked. In this liability form you will need to provide us with a copy of a valid Australian ID (Driver’s License or Passport). We will also need to keep a copy of your credit/debit card on file in order to authorize the $200 security hold for the duration of your booking. We will perform an ID check on equipment pick up – this needs to match the ID provided in the liability form.
The customer completing this ID check is responsible for the equipment from when it leaves until returns to our store. In the case of delivery they are responsible from drop off to pick up by Supersonic Hire. We reserve the right to allow extended hire periods at no extra charge where we see fit, we also reserve the right to book equipment with your knowledge to be due back at a certain time.
By placing this order, you agree to take full responsibility for any damage to the equipment being hired for the duration of the booking term including but not limited electrical damage, water damage, improper use, scratches, dings and so forth. By making this booking you are also agreeing pay for the replacement of damaged equipment at market value. This payment will be charged to a credit card that has been authorised by the customer during the pick up process.
All equipment will be set up and tested during a customer demonstration that will equip the customer on proper usage – this also warrants that equipment is in working order prior to the booking.
In order to guarantee the availability of the equipment the hirer has ordered on a specific date Supersonic Hire will require to charge the credit card for the full amount at the time of booking. This payment secures the said equipment exclusively for your event date.
Please see below for our cancellation rules and fees:
- Over 30 Days notice from event date : No cancellation fee (refund less processing fees / event hire credit)
- 7-29 Days notice from event date: 20% cancellation fee (refund less processing fees / event hire credit)
- 3-6 Days notice from event date: 50% cancellation fee (refund less processing fees / event hire credit)
- 48 hours from event date : Non refundable / 100% cancellation fee
Any refunds processed will be less the cost of payment processing (usually 1-2% of the transaction value).
If a customer would like to review or amend a booking they must email Supersonic Hire, amendments are subject to availability, and must be at least 7 days prior to the event date. After this time period a 50% surcharge is applicable to date amendments.
TERMS & CONDITIONS OF HIRE (Legal Details)
a) Supersonic Hire. The equipment on hire is hereinafter referred to as the “Owner” and this expression includes its successors.
b) The “Hirer” is the company, firm or person taking the owners equipment on hire and this expression includes his successors or personal representatives.
c) “Equipment” shall include any lighting, sound, or special effect or part thereof and any attachments, leads or any other thing under this contract.
d) “Hire Rate” shall be the rate of the hire for the equipment as provided on the invoice/agreement and is subject to the provisions of these terms and conditions of hire.
a) The Hirer’s order, whether oral or in writing for the supply of equipment shall be construed as an expressed acceptance of these terms and conditions of hire, and in so far as any provision of the Hirer’s said order be consistent therewith these terms and conditions of hire shall be deemed to prevail.
b) Any variations in the contract shall be in writing.
c) The hirer warrants to the owner that no representations have been made to him concerning the equipment and in particular to the suitability for any particular purpose or for work in any particular place and that in entering into this contract the hirer does not rely on such representation and has satisfied himself independently upon all such matters and; accordingly the hirer shall seek no relief in respect of any such representation and in particular shall bring on proceedings for misrepresentation.
3) COMMENCEMENT OF HIRE: Subject to the provisions of the invoice/agreement, the owner shall supply the equipment on the collection date. The period of hire shall start on such collection. Hire charges shall commence on collection unless otherwise stated on the invoice/agreement.Responsibility for loss or damage to the equipment is accepted by the Hirer from the time the equipment is collected until it’s return to the Owner and the Owner has subsequently fully inspected said equipment to his satisfaction.
4) HIRERS LIABILITY OR LOSS OR DAMAGE:
a) The Hirer accepts full responsibility to the owner for loss or damage to or destruction of the equipment suffered during the period of hire from whatever cause the same may arise and is fully responsible to the owner for the safekeeping of the equipment and its return in equal order to the owner at the end of the hire.
b) The Hirer accepts all liability and responsibility in respect of and shall completely indemnify the owner against all third party claims and losses howsoever arising in respect of damage to, or loss, or destruction of any property or in respect of the personal injury, or death of anybody in any way caused by or relating to the equipment or its use.
c) The Owner shall not be liable to the hirer in respect of any damage to, or loss, or destruction of the property of the hirer, nor in respect of the personal injury, or death of the Hirer, or his employees or contractors, or other persons in any way caused by or relating to the equipment or its use howsoever such damage, loss, destruction, injury, or death shall be caused.
5) OWNERS OBLIGATION:
a) The Owner shall ensure that at the commencement of the hire the equipment shall be of sound construction and in good working order.
b) All smoke machines will be supplied with 1 litre of smoke fluid, the hirer will be responsible for further supplies at further cost where required.
c) Equipment using electric lamps will be tested, and working, the owner cannot and will not be held responsible for lamp failure. It is suggested:
i) That goods being stored in a vehicle or building fitted with alarms, the alarm must be set.
ii) Good must not be on display when stored in a vehicle, for example goods should be stored in the boot of the car.
a) The Hirer must make payment in full via Credit Card/Debit and the card holder must be present, before equipment can be released.
b) The Hirer shall pay the Owner forthwith for all repairs and replacements to the equipment, except for repairs and replacements due to wear and tear.
7) SECURITY BOND/CREDIT CARD AUTHORISATION:
a) A credit card authorisation of $200.00 (pre-auth) will be requested of the person taking responsibility for the hire prior to the release of equipment and will be used to cover incidents such as (but not limited to):
- Late return of hire.
- Equipment returned unclean, or in incorrect transporting tubs.
- Additional servicing / cleaning charges.
b) This bond does not cover damage or loss of equipment. Please contact your closest warehouse for equipment replacement costs, damage costs are based on quotes depending on the nature of the damage sustained.
c) This bond is held as a pre-authorisation by the card issuing bank (not by Supersonic Hire). The issuing bank will release the pre-authorisation (hold) 3-10 business days from the time the gear is returned to Supersonic Hire in a clean and fully functional condition (as per our Terms and Conditions above).
8) SUBLETTING: The Hirer shall not without consent of the owner assign, sublet, mortgage, charge, pledge or part with possession of or otherwise deal with the equipment.
9) THE HIRER SHALL NOT HAVE ANY CRIMINAL CONVICTION RELATING TO DISHONESTY IN THE PREVIOUS FIVE YEARS.
a) Positive proof of identity, and home address must be produced before equipment is removed from our premises.
b) It is advised that Hirer’s should check the compatability of their own items to items hired from the Owner. The Owner accepts no responsibility for equipment that does not work in conjunction with that of the hirer.
c) One day hire is classed as a 24 hour period maximum. Any hire period over this time will incur the daily or weekly hire charge (Whichever is appropriate).
d) All goods hired on any weekend must be returned by 7PM on the monday following your hire) All Hirer’s must be over the age of 18 and be in full time employment or study.
11) THE OWNER IS NOT RESPONSIBLE FOR CONSEQUENTIAL LOSS OR DAMAGE, NO MATTER HOW CAUSED.
12) IF ANY PART OF THESE TERMS ARE FOUND TO BE ILLEGAL OR INVALID UNDER THIS COUNTRIES LAWS, THE REMAINING PARTS WILL REMAIN VALID AND IN FULL FORCE