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Equipment rental is available in blocks of 24hrs with equipment pick up time between 9-11am on the day of hire. If you need to pick up outside of this time please contact us in advance to organise a different pickup time. Equipment needs to be returned before 11am on the following day. If you would like to return later you can book additional days at 50% of the hire price.
The fastest and easiest way to book your audiovisual equipment hire package would be to simply select the most relevant AV hire package on our website. You can also book individual sound and lighting hire items to build your own package. If you have any issues booking online we can also create a custom package for you and send an invoice for payment. Simply email and ask for a quote.
Payment can be made via instant bank transfer (Poli) , All major Debit & Credit cards (Mastercard, Visa, American Express) as well as PayPal. Your booking is only confirmed once payment has been received. In the case of a quote/invoice, we need to receive proof of payment in order to confirm your booking.
As a condition of hire, we require you to sign an indemnity form that states that you take full responsibility for any damage or loss to equipment hire to the total value of the equipment value + any replacement costs and administrative fees. On the day of hire we will place a preauthorisation of $200 as a security bond for the duration of the hire.
Equipment delivery is available at a base rate of $30 plus $2 per kilometre distance from our office in Upper Coomera. Equipment delivery & pick up is available at a base rate of $30 + $4 per km. You can calculate your delivery cost at the checkout. Bookings for standard delivery must be made at least 2 days in advance of booking in order to ensure sufficient processing time.  Bookings are subject to standard terms and conditions and stock availability. To confirm availability please contact us directly. Delivery will be made on the booking date between 9am to 5pm, unless a specific delivery time has been booked (please email us to confirm suitable delivery times.)
Our service area includes the entire Gold Coast, Brisbane and surrounding areas. We go as far south as Ballina, through to Gold Coast, Brisbane and as far north as Bundaberg. You can see our service area map here
You can collect your booking free of charge from our office in Upper Coomera on the day of your booking. Customer pick-up time is usually from 9-11am, with a specific pick up time to be organised to ensure the gear is ready prior to your arrival. Pick-up times outside of this time window can be organised in advance subject to availability.
All bookings need to be returned before 11am on the day after the booking date to avoid late fees. If this is not possible, additional days can be booked in advance at 50% off the daily rate.
1. An original photo ID in-store. This can be one of the following:
  • Queensland or New South Wales Drivers Licence*
  • Government-issued Passport**
  • Government-issued Proof of Age card**
  • Any other Drivers Licence**
* We do not accept Digital IDs at this time and require the physical ID card to be present. ** If no proof of Queensland / New South Wales address is present on the above ID you will need to bring a copy of 2 recent (within the last 3 months) bank statements or utility statements to use as proof of address. These can be a rental invoice, electricity bill, phone/internet bill, gas bill 2. A second form of ID in-store. This can be one of the following:
  • Medicare Card
  • Forklift, Gun Licence, Working at Heights or other Government-issued ID
  • Government-issued Passport
In order to guarantee the availability of the equipment the hirer has ordered on a specific date Supersonic Hire will require to charge the credit card for the full amount at the time of booking. This payment secures the said equipment exclusively for your event date. Please see below for our cancellation rules and fees:
  • Over 30 Days notice from event date: No cancellation fee (refund less processing fees/event hire credit)
  • 7-29 Days notice from event date:  20% cancellation fee (refund less processing fees/event hire credit)
  • 3-6 Days notice from event date: 50% cancellation fee (refund less processing fees/event hire credit)
  • 48 hours from event date : Non refundable /  100% cancellation fee
Any refunds processed will be less the cost of payment processing (usually 1-2% of the transaction value). If a customer would like to review or amend a booking they must email Supersonic Hire, amendments are subject to availability, and must be at least 7 days prior to the event date. After this time period, a 50% surcharge is applicable to date amendments.
Have a question you would like to ask? Let us know and we will add it to our FAQ section :)